FAQs

FAQs

Order/Payment

Who should I contact if my order is incorrect?

If you have ordered incorrectly please contact the Customer Services Team on Freephone 0800 013 1220 immediately.

We will then cancel your order enabling you to re-order correctly.


Who should I contact if my order does not arrive?

Please advise our Customer Services Team on Freephone 0800 013 1220.


How are my personal details used?

Pelican Feminine Healthcare respects the privacy of users of the website and your details are only obtained for the usage of Pelican Feminine Healthcare and are not passed on to a third party.

Please refer to our Privacy Policy for full details.

Samples

Can I request product samples before I place my order?

Yes, you can request samples online via the Sample Request page, or you can call Freephone +44 0800 013 1220 to speak to our Customer Services team.

Product Information

Where can I find technical data relating to all Pelican Feminine Healthcare products?

Please visit the individual product pages or go to the Downloads & Links page.

Should you have any queries or require further information, please do not hesitate to call us on FREEPHONE 0800 013 1220 or email us at contactus@pelicanfh.co.uk

Passwords/Login

What can't I create an account?

Website accounts are only available to our Distributor partners.

If you require further assistance with any information on the Pelican Feminine Healthcare website please contact our Customer Service team at contactus@pelicanfh.co.uk or +44 (0) 2920 767 800


I have an account but I have forgotten my user password.

If you forget your password when logging into your account, there is an option underneath the log in box. Please contact our Customer Service team at contactus@pelicanfh.co.uk or +44 (0) 2920 767 800.

Delivery

How long will my delivery take?

Orders received before 3pm will be processed for next day delivery. Orders received after 3pm will be despatched the next working day. (Excluding Weekends and Bank Holidays) Pallet order delivery is approx. 3-4 working days.


Is there a delivery charge?

Delivery is free to mainland England and Wales for orders over the value of £50 (Orders under this value are subject to a charge of £5.50).

For delivery charge information outside of England and Wales please contact our Customer Service team on FREEPHONE 0800 013 1220.


Do you deliver to my area?

Delivery is to mainland England and Wales only. Please note that we do not currently deliver to Scotland or Southern Ireland please contact us on FREEPHONE 0800 013 1220 for our distributor partners in these areas.